FASTag

ABOUT FASTag

FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle’s windscreen after the tag account is active.

 FASTag is a perfect solution for a hassle-free trip on national highways. FASTag is presently operational at 400 toll plazas across national and state highways. More toll plazas will be brought under the FASTag program in the future.

BENEFITS

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Saves Fuel and Time

FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically when the vehicle approaches the toll plaza. The vehicle with FASTag doesn’t need to stop at the toll plaza for the cash transaction

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SMS alerts for transactions

Customer will receive SMS alerts on his registered mobile numbers for all the transactions done in his tag account

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Online recharge

Customer may recharge his tag account online through, Credit Card/ Debit Card/ NEFT/ RTGS or Net Banking

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No need to carry cash

Customer doesn’t need to worry about carrying cash for the toll payments

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Web portal for customers

Customers can access their statements by logging on the FASTag customer portal

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FAQ

What is Electronic Toll Collection (ETC) / FASTag?

NHAI has rolled out a program for Electronic Toll Collection on Toll Plazas on National Highways to be called FASTag.

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement.

FASTag offers near non-stop movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.

What are the benefits of using FASTag?

1. Ease of payment – No need to carry cash for the toll transactions, saves time

2. Near non-stop movement of vehicles leading to lower fuel cost.

3. Online Recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking

4. SMS alerts for toll transactions, low balance, etc.

5. Online Portal for customers

6. Validity of 5 Years

7. Incentive: You can avail a cashback of 2.5% on all Toll payments using FASTag in 2019-20

8. Other benefits are:

(a)Environmental benefit  :      

• Reduced air pollution,     • Reduced use of paper                                                  

(b)Social benefit    :   

• Reduced toll payment hassles,      • Analytics for better highway management                               

(c) Economic benefit :  

• Reduced effort in management at the toll plaza,  • Reduced effort in monitoring centrally

Is there any incentive/discount on Toll payments using FASTag?

Customer can avail a cashback of 2.5% on all Toll payments using FASTag in FY 2019-20. The cashback amount for a particular month will be credited back to your FASTag account within a week of the subsequent month.

Is FASTag compulsory & is FASTag for any particular kind/category of a vehicle?

Adopting FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.

Who is implementing this program?

Indian Highways Management Company Limited (IHMCL) (a company incorporated by National Highways Authority of India) and National Payment Corporation of India (NPCI) are implementing this program with help from Toll Plaza Concessionaires, FASTag Issuer Agencies and Toll Transaction Acquirer (select banks).

On which highways/roads FASTag can be used?

FASTag is presently operational at 400+ toll plazas across National Highways. More toll plazas will be brought under the FASTag program in the future. To find out the list of toll plazas currently integrated with FASTagclick here. 

What are the charges for FASTag?

FASTag has a one time Fee of ₹ 200. The refundable security deposit depends on the vehicle type. Please check other details on the website of Issuer Agencies.

How can I buy FASTag and what documents are required?

The customer may visit any of the Point of Sale (POS) locations at Toll Plazas / Issuer Agency to get your FASTag account created. Customer may call on customer care no. Of the Issuer Agency to know more details. For a list of Point of Sale (POS) locations click here: Customer need to submit a copy of the following documents along with the application for FASTag:

1. Registration Certificate (RC) of the vehicle.

2. Passport size photograph of the vehicle owner

3. KYC documents as per the category of the vehicle owner (viz. Individual / corporate):

For Individual: ID proof and Address proof from the list mentioned and 1 passport size photograph.

Driving License

PAN Card

Passport

Voter ID Card

Aadhar Card (with address)

For instance, a valid driving license would be sufficient for Address & ID proof.

For Corporate customers and other details please visit the web site of the participating banks/issuer Agency.

Note: (i) Issue of FASTag is subject to verification of original documents mentioned above by the issuing agency.

(ii) Customers are advised to bring originals of the above documents while visiting PoS for purchase of FASTag.

(iii) The FASTag will be fixed on the vehicle’s windshield by the representative of the Issuer Agency only.

(iv) Any representative of the vehicle owner can provide the above documentation and information and purchase the FASTag.

How will I get to know if and how much toll has been debited?

The customer will receive an SMS with requisite details to his registered mobile number as soon as the toll transaction takes place. Periodic statement of account may also be obtained on the website of the Issuer Agency after registration by the customer.

Do I need to use any specific lane at the toll plaza for FASTag?

A vehicle with FASTag may use any lane at toll plazas by making a cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

Can I avail a Monthly Pass or Local Pass?

The monthly pass facility is specific to each toll plaza. You may call customer care of the participating bank/issuer agency for further details.

How and where do I finally pay the toll?

Issuer Agency will electronically deduct the applicable toll fee from the customer’s account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the account which is linked to FASTag. This recharge process may be termed as a top-up.

How can I recharge my FASTag account?

You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. FASTag account can be recharged upto Rs. 20,000.00 when min KYC is done & Rs. 1,00,000.00 (Rupees One Lac only) on full KYC.

For recharge, steps prescribed by the respective issuing agency on their web site need to be followed.

How would I cross toll plaza, if FASTag equipment is not working?

Please refer to Standard Operating Procedure (SoP) for FASTag user.

Is there any minimum value for such recharge/top-up?

Yes, the minimum recharge amount is Rs. 100.

I have two vehicles, can I use one FASTag for two vehicles?

You will need to take two separate FASTags for the two vehicles.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.

What do I have to do if I lost my FASTag? What will happen to the account balance?

You will need to call the customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.

How would I know that the correct user fee has been deducted from my FASTag account?

Customer will receive an SMS alert in your registered phone number each time an amount is deducted from your FASTag account. Fee payable on each toll plaza may be seen on  www.nhtis.org in addition to displayed at concerned toll plazas.

How would I report an incorrect deduction and how will I get back the same?

Customer can report an incorrect deduction by calling us at customer care number of the issuer agency. The agency will review your request and necessary action.

How do I block my FASTag account, in case my vehicle is lost?

Customer can call up customer care of the issuer agency and block his / her FASTag account.

I have a new vehicle fitted with an RFID Tag. How to get it activated?

Please contact the PoS of respective Issuer Agency.

Can the tags purchased earlier be used?

Only RFID Tag purchased earlier may be used, in case of any problems, please contact the PoS of issuer Agency. Any other type of Tag will not work on FASTag lanes.

Can FASTag be used for passage through toll plazas on the National Highways?

FASTag can be used on all toll plazas on National Highways where it has been integrated. You can check the list of Plazas click here

I have FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

Please refer to steps under Standard Operating Procedure (SoP) for FASTag user. Customer to raise a request regarding the same by calling customer care of the respective Issuer Agency.

I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

Yes, you can, if you need to access and use FASTag lane and to avail cashback.

What if I relocate to another City?

FASTag will work on all enabled toll plazas. In case of a change in city or address, the customer should inform only the Issuer Agency.

Can one vehicle use more than one FASTag?

It is strictly prohibited to purchase two FASTag for one vehicle. In the case of multiple FASTag, the customer will be responsible for operational issues.

What if I sell/ transfer my car?

In case of the car being sold or transferred; only the Issuer Agency needs to be informed.

What if the FASTag gets damaged?

The vehicle owner/ user could approach the Issuer Agency for replacement of FASTag.

Can FASTag be used at places other than National highways?

It is planned to extend the usage of FASTag to toll plazas at State highways for tolling, parking lots for parking charge and various other payments at wayside amenities.

What if the vehicle owner/ user has a grievance?

The primary point of contact for the vehicle owner/ user is the Issuer Agency, contact details for which will be shared at the time of FASTag issuance. IHMCL can be approached as the next escalation level

What are the Charges?

1) How much discount by PayTM for FASTag?

Usually, FASTag costs Rs.100. PayTM offers FASTag without this charge. This will mean you get FATag for free. Nevertheless, you will be charged Rs 500 which will include Rs 250 refundable deposit, a minimum balance of Rs 150.

2) How much discount by HDFC Bank for FASTag?

The cost of FASTag supplied by HDFC Bank is Rs 400. The breakup of the cost includes Rs 100 towards issuing charges, Rs 200 refundable security deposit, and the basic recharge amount of Rs 200.

3) How much discount by ICICI Bank for FASTag?

FASTag purchased through ICICI Bank will cost the user Rs 500. The breakup will work out to Rs 100 towards issuing charges, Rs 200 refundable security deposit, and the first recharge amount of Rs 200.

4) How much discount by SBI Bank for FASTag?

The cost of FASTag purchased from State Bank of India is Rs 400 which works out to Rs 100 towards issuing fee, Rs 200 towards security deposit and Rs 100 added to your FASTag account as the basic minimum balance.

5) How much discount by Kotak Mahindra Bank?

When you purchase FASTag through Kotak Mahindra Bank, there are no issuing charges and so you get to save.

There are other banks also providing the same facility with small price difference for more

List of all the banks that will issue a FASTag

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How to get FASTag

How to get FASTag for your vehicle?

The FASTag can be obtained at the toll plazas or issuer agencies like banks. The National Payments Corporation of India (NPCI) is functioning as the Central Clearing House for FASTags and 23 public and private sector banks are issuing these RFID-based tags for vehicles. The vehicle owners can visit the official websites of these banks and submit online queries for FASTags. The users can visit any of the Point of Sale (POS) locations/bank authorised agent sales offices to get their FASTag account created. They would need to carry original as well as a copy of their KYC document along with vehicle at the POS / Sales office location. You can Also get FASTag online via paytm or any of the above Public and Private sector Website/App.

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How to Recharge your FASTag Account?

One can recharge FASTag account at the Point of Sale (POS) locations using cash or one can recharge online through NEFT/RTGS or Net Banking.

  For recharge through Net Banking, please follow the below steps:

  • Log onto Customer Portal with your username and password
  • Go to Payments Section >> Recharge Account
  • Select the tag accounts to be recharged and mention the respective amounts to be uploaded
  • Choose payment mode as ‘Pay by Online’ and click ‘Continue’
  • A new window will open with an option to select your bank
  • Please select your bank from the list and continue
  • You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.


  For recharge through NEFT / RTGS, please follow the below steps:

  • Log onto Internet Banking.
  • In payee details write either Wallet ID Number or Vehicle Number.
  • In IFSC column write UTIB0000ETC and proceed with the payment.


  Note:

  • Convenience fee will be applicable for online recharge.
  • Minimum recharge amount for a tag is Rs.100.
  • Do not refresh the browser or press the ‘Back’ button in the middle of the transaction.
  • How do I generate/ reset my username and password? – Online Portal related query

Please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your login details to your registered mobile number.