With the ongoing rise of most services becoming door to door and especially the wars happening between the online food delivery companies for taking a larger portion of the market, the requirement of delivery personnel has significantly grown.
Food giants like Swiggy, Zomato and Foodpanda have approximately a fleet of 60,000 riders each, and now plan to almost double this number to meet the market needs. With this demand, the salaries and incentives of the delivery personnel have also improved from what we saw earlier.
According to the Ken Research, the average salary of a delivery personnel has grown from Rs. 10,000-15000 to Rs. 20,000-25,000 from 2016 to 2018 itself. The delivery companies have ameliorated the way delivery personnel work now by offering accidental insurances, shift allowances, employees state insurance, and even a provident fund.
From perks like free company tees, jackets or even helmets in some to providing easy loans for purchasing a bike or subsidizing the cost of the bikes, all this has made the job easier to start with. People as young as 18 years have started to choose this line of work to make a living irrespective of the long working hours and the local travel.
A delivery personnel can make up to Rs. 50,000 monthly with a basic pay starting around Rs. 8,000, incentive varying between Rs. 40-80 per delivery and performance incentive which is usually given annually to retain them. There are currently 185,000 + riders on the road in India and still has a requirement of a fleet of 100,000 which would create employment opportunity for many.
All this sounds good but nothing comes easy and particularly in this line of work, it is tough to sustain which clearly explains the 6 months long average lifecycle of a delivery personnel.
Source: The Ken Research